Simply hover over the webcast title hyperlink to read an abstract for each webcast on-demand; or, to view a webcast on-demand or download a PDF of the webcast presentation click the individual links below each webcast title.
Webcasts on-demand reserved for members-only are indicated by a lock graphic and require our members to sign-in to view the webcast or download a PDF of the presentation. Webcasts on-demand open to the public do not require sign-in and take all viewers directly to the webcast registration page to view the webcast.
TPSA
Benchmarks |
Trends in the
TPS Industry |
TPSA
Frameworks |
TPSA Industry
Solution Partners |
Benchmark Study
The New TPSA Benchmark Portal: Community Member Demonstration and Q&A
Profiles
Apr. 17, 2008
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The Service 50
Q1 2008
May 1, 2008
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Successful Service Acquisitions
Mar. 20, 2008
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Time is Money: Increase Productivity with Remote Services
Jan. 17, 2008
Archive coming soon!
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Benchmark Study
The New TPSA Benchmark Portal: Member Demonstration and Q&A
Profiles
Mar. 27, 2008
View Webcast
Download PDF
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The Europe
Service 20
Mar. 17, 2008
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The TPSA Playbook: Leveraging Analyst Relations for Technology Professional Services
Feb. 21, 2008
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Project Based Solutions
Nov. 16, 2007
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Benchmark Study
Business Model
Profiles
Nov. 29, 2007
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The Service 50
Q4 2007
Jan. 24, 2008
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Negotiating with the GEOs
Dec. 6, 2007
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Increase the Power of Your Team with Remote Services
Nov. 1, 2007
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Benchmark Study
PS Pacesetters
Aug. 23, 2007
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The Service 50
Q3 2007
Oct. 25, 2007
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Sourcing Solution Architects
Sep. 13, 2007
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Remote Services Competitive Advantage
Aug. 14, 2007
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Services Marketing
Benchmark Results
May 24, 2007
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The Service 50
Q2 2007
July 26, 2007
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Calculating Utilization
Aug. 9, 2007
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Maximizing Technology Services Productivity
June 14, 2007
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Services Operations
Benchmark Results
Feb. 8, 2007
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The Service 50
Q1 2007
May 3, 2007
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The Service Chasm
June 7, 2007
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Empowering Your
IT Consultants
Sep. 19, 2006
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Services Sales
Benchmark Results
Dec. 7, 2006
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The Service 50
Q4 2006
Jan. 18, 2007
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Profiles in
PS Leadership
April 12, 2007
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Maximizing Services Operations Visibility
March 22, 2006
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Benchmark Study
Results Webcast #2
Aug. 10, 2006
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The Service 50
Q3 2006
Nov. 2, 2006
Download PDF
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This Members-only webcast presented key observations on service strategy alignment, and provided an update of the topics originally introduced at the fall TPSA Summit. We concentrated on several topics critical to the successful management of your PS business:
- The three questions that must be answered when weighing opportunities and costs of pursuing a particular service strategy
- Examples of several companies such as salesforce.com, IBM, and Cisco with different service strategy profiles
- Three unique challenges for companies who have approached "The Service Chasm"
Service Strategy
Alignment Webcast
March 8, 2007
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Initial Benchmark Study Results
May 11, 2006
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The Service 50
Q2 2006
Aug. 3, 2006
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Optimizing the PS Business Model
Dec. 8, 2005
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