Simply hover over the webcast title hyperlink to read an abstract for each webcast on-demand; or, to view a webcast on-demand or download a PDF of the webcast presentation click the individual links below each webcast title.
Webcasts on-demand reserved for members-only are indicated by a lock graphic and require our members to sign-in to view the webcast or download a PDF of the presentation. Webcasts on-demand open to the public do not require sign-in and take all viewers directly to the webcast registration page to view the webcast.
TPSA
Benchmarks |
Trends in the
TPS Industry |
TPSA
Frameworks |
TPSA Industry
Solution Partners |
Benchmark Portal: Community Member Demonstration and Q&A
Profiles
Apr. 17, 2008
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Sourcing Strategies
Jun.4, 2009
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VSOE and Professional Services
Mar. 27, 2009
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Time is Money: Increase Productivity with Remote Services
Jan. 17, 2008
Archive coming soon!
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Benchmark Portal: Member Demonstration and Q&A
Profiles
Mar. 27, 2008
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The Service 50
Q1 2009
Apr. 30, 2009
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Optimizing Billable Utilization
Feb. 12, 2009
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Project Based Solutions
Nov. 16, 2007
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Benchmark Study
Business Model
Profiles
Nov. 29, 2007
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Cutting Edge Research in Technology Services
Apr. 16, 2009
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Customer Satisfaction in PS: Practices and Results
Dec. 18, 2008
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Increase the Power of Your Team with Remote Services
Nov. 1, 2007
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Benchmark Study
PS Pacesetters
Aug. 23, 2007
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The Europe Service 20
Mar. 05, 2009
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Implementing TPSA Frameworks
in a SMB Environment
Dec. 9, 2008
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Remote Services Competitive Advantage
Aug. 14, 2007
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Services Marketing
Benchmark Results
May 24, 2007
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The Service 50
Q4 2008
Jan. 29, 2009
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Making the Most of the TPSA Market Rate Study
Nov. 6, 2008
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Maximizing Technology Services Productivity
June 14, 2007
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Services Operations
Benchmark Results
Feb. 8, 2007
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The Service 50
Q3 2008
Oct. 30, 2008
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Driving Service Profitability
Sept. 18, 2008
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Empowering Your
IT Consultants
Sep. 19, 2006
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Services Sales
Benchmark Results
Dec. 7, 2006
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The Service 50
Q2 2008
July 31, 2008
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Global Sourcing: Results and Practices
Aug. 28, 2008
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Maximizing Services Operations Visibility
March 22, 2006
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Benchmark Study
Results Webcast #2
Aug. 10, 2006
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The Service 50
Q1 2008
May 1, 2008
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Are We Still a Product Provider?
June 19, 2008
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Initial Benchmark Study Results
May 11, 2006
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The Europe
Service 20
Mar. 17, 2008
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Time is Money: How to Maximize Billable Utilization
April 23, 2008
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The Service 50
Q4 2007
Jan. 24, 2008
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Successful Service Acquisitions
Mar. 20, 2008
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The Service 50
Q3 2007
Oct. 25, 2007
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The TPSA Playbook: Leveraging Analyst Relations for Technology Professional Services
Feb. 21, 2008
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The Service 50
Q2 2007
July 26, 2007
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Negotiating with the GEOs
Dec. 6, 2007
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The Service 50
Q1 2007
May 3, 2007
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Sourcing Solution Architects
Sep. 13, 2007
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The Service 50
Q4 2006
Jan. 18, 2007
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Calculating Utilization
Aug. 9, 2007
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The Service 50
Q3 2006
Nov. 2, 2006
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The Service Chasm
June 7, 2007
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The Service 50
Q2 2006
Aug. 3, 2006
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Profiles in
PS Leadership
April 12, 2007
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This Members-only webcast presented key observations on service strategy alignment, and provided an update of the topics originally introduced at the fall TPSA Summit. We concentrated on several topics critical to the successful management of your PS business:
- The three questions that must be answered when weighing opportunities and costs of pursuing a particular service strategy
- Examples of several companies such as salesforce.com, IBM, and Cisco with different service strategy profiles
- Three unique challenges for companies who have approached "The Service Chasm"
Service Strategy
Alignment Webcast
March 8, 2007
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Optimizing the PS Business Model
Dec. 8, 2005
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