Simply hover over the webcast title hyperlink to read an abstract for each webcast on-demand; or, to view a webcast on-demand or download a PDF of the webcast presentation click the individual links below each webcast title.
Webcasts on-demand reserved for members-only are indicated by a lock graphic and require our members to sign-in to view the webcast or download a PDF of the presentation. Webcasts on-demand open to the public do not require sign-in and take all viewers directly to the webcast registration page to view the webcast.
TPSA
Benchmarks |
Trends in the
TPS Industry |
TPSA
Frameworks |
TPSA Industry
Solution Partners |
Benchmarking and Optimizing PS Sales Success Profiles
Feb. 18, 2009
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Social Media in Context: A Strategy for Technology Services
Feb. 11, 2010
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A Blueprint for PS Growth, Increased Profitability and Customer Satisfaction: TPSA Member Case Study with FrontRange Solutions
Oct. 1, 2009
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Project Based Solutions
Nov. 16, 2007
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The 2009 Pacesetters: Benchmarking High Performance in Professional Services
Dec. 17, 2009
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The Service 50
Q4 2009
Jan. 28, 2010
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The Business of Technology Education Services: Key Challenges and Responses
Aug. 20, 2009
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Increase the Power of Your Team with Remote Services
Nov. 1, 2007
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Benchmark Portal: Community Member Demonstration and Q&A
Profiles
Apr. 17, 2008
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The Europe Service 20
Jan. 14, 2010
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VSOE and Professional Services
Mar. 27, 2009
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Remote Services Competitive Advantage
Aug. 14, 2007
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Benchmark Portal: Member Demonstration and Q&A
Profiles
Mar. 27, 2008
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Value Added Services: A Game-Changing Example from Medical Technology
Dec. 9, 2009
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Optimizing Billable Utilization
Feb. 12, 2009
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Maximizing Technology Services Productivity
June 14, 2007
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Benchmark Study Business Model
Profiles
Nov. 29, 2007
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The Service 50
Q3 2009
Oct. 29, 2009
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Customer Satisfaction in PS: Practices and Results
Dec. 18, 2008
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Empowering Your
IT Consultants
Sep. 19, 2006
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Benchmark Study
PS Pacesetters
Aug. 23, 2007
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Key Trends in Technology Services
Sept. 22, 2009
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Implementing TPSA Frameworks
in a SMB Environment
Dec. 9, 2008
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Maximizing Services Operations Visibility
March 22, 2006
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Services Marketing
Benchmark Results
May 24, 2007
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The Service 50
Q2 2009
Jul. 30, 2009
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Making the Most of the TPSA Market Rate Study
Nov. 6, 2008
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Maximizing Services Operations Visibility
March 22, 2006
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Services Operations
Benchmark Results
Feb. 8, 2007
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Sourcing Strategies
Jun.4, 2009
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Driving Service Profitability
Sept. 18, 2008
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Services Sales
Benchmark Results
Dec. 7, 2006
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The Service 50
Q1 2009
Apr. 30, 2009
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Global Sourcing: Results and Practices
Aug. 28, 2008
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Benchmark Study
Results Webcast #2
Aug. 10, 2006
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Cutting Edge Research in Technology Services
Apr. 16, 2009
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Are We Still a Product Provider?
June 19, 2008
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Initial Benchmark Study Results
May 11, 2006
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The Europe Service 20
Mar. 05, 2009
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Time is Money: How to Maximize Billable Utilization
April 23, 2008
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The Service 50
Q4 2008
Jan. 29, 2009
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Successful Service Acquisitions
Mar. 20, 2008
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The Service 50
Q3 2008
Oct. 30, 2008
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The TPSA Playbook: Leveraging Analyst Relations for Technology Professional Services
Feb. 21, 2008
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The Service 50
Q2 2008
July 31, 2008
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Negotiating with the GEOs
Dec. 6, 2007
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The Service 50
Q1 2008
May 1, 2008
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Sourcing Solution Architects
Sep. 13, 2007
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The Europe
Service 20
Mar. 17, 2008
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Calculating Utilization
Aug. 9, 2007
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The Service 50
Q4 2007
Jan. 24, 2008
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The Service Chasm
June 7, 2007
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The Service 50
Q3 2007
Oct. 25, 2007
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Profiles in
PS Leadership
April 12, 2007
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The Service 50
Q2 2007
July 26, 2007
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This Members-only webcast presented key observations on service strategy alignment, and provided an update of the topics originally introduced at the fall TPSA Summit. We concentrated on several topics critical to the successful management of your PS business:
- The three questions that must be answered when weighing opportunities and costs of pursuing a particular service strategy
- Examples of several companies such as salesforce.com, IBM, and Cisco with different service strategy profiles
- Three unique challenges for companies who have approached "The Service Chasm"
Service Strategy
Alignment Webcast
March 8, 2007
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The Service 50
Q1 2007
May 3, 2007
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Optimizing the PS Business Model
Dec. 8, 2005
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The Service 50
Q4 2006
Jan. 18, 2007
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Optimizing the PS Business Model
Dec. 8, 2005
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The Service 50
Q3 2006
Nov. 2, 2006
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Optimizing the PS Business Model
Dec. 8, 2005
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The Service 50
Q2 2006
Aug. 3, 2006
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