tpsa leadership
Tom Rich
Vice President of Member Programs
Tom Rich currently serves as Vice President of Member Programs, dedicated to providing our members with the resources, research, and services to optimize their professional services businesses.
Over his 20-year career in the technology industry, Tom Rich has acquired deep insights into the knowledge infrastructure of the IT sector and shared his expertise with senior management teams throughout the industry. Prior to TPSA, he was a Regional Vice President at TNS Prognostics; one of the leading worldwide providers of survey-based research and consulting to the IT industry. In that capacity, he provided strategic counsel to CEOs and executive management in the formulation of organizational change action plans in response to customer, partner, and employee feedback. Over that same period, he was a frequent speaker at industry conferences and in boardrooms on the topic of customer satisfaction and loyalty. Earlier in his career, while in senior marketing and sales positions in project management and CRM software companies, he played key roles in building and growing installed base account management programs.
He holds a Bachelor of Science degree in operations research from Yale University, and served in the US Navy and the US Naval Reserve, where he attained the rank of Captain.