spring 2008 tpsa summit
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| Keynote -
The Package Paradox Thomas Lah, Executive Director, TPSA |
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| Keynote -
Leveraging Service Centers of Excellence Jeff Bane, Vice President, XGS Center of Excellence, Xerox Corporation |
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| Keynote - Next Generation Datacentre Alan Wilson, Senior Vice President, Sun Professional Services Delivery, Sun Microsystems |
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| Co-Presented Partner Case Study - Intuit and Customer Service Technology Kristopher Nagoda, Project Manager, Intuit Rumana Habib, Lead Program Manager, Microsoft |
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Co-Presented Partner Case Study -
Adapting Services to Your Business: A Behind-the-Scenes View of Execution in Pervasive Data Integration Services Kevin Bury, COO, QuickArrow Bill Jacaruso, Senior Director of Client Services, Pervasive |
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Service Delivery - Delivering Complex Applications Profitably Jorge Sanchez, Principal Consultant, Avaya Anthony Bogard, Senior Manager, Contact Management Solutions, Avaya |
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Service Delivery - Improved Project Scoping and Estimating Tools: A Case Study in Improving Customer Satisfaction and Profitability Rob Zuurdeeg, Manager, Knowledge Architect Team, CA |
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Service Engineering - Value
Assurance Services - What Are the Customer's Expectations and What Is
the Revenue Risk /Opportunity for Technology Providers? Chris Dowse, CEO, Neochange Steve Schlabs, VP Professional Services, Strategic Accounts, Salesforce.com |
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Service Engineering - Services Business Intelligence: Learning to Walk as Your Business Begins to Run Michael Begala, Vice President, WW SO Analytics, CA |
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Service Marketing - Integrate Professional Services Development and Marketing into Your Sales Strategy Jennifer Chang, Oracle Consulting - North America Strategic Programs, Oracle |
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Service Marketing - The Power of Integrated Marketing Campaigns - a Teradata Case Study Paul Barsch, Marketing Director, Teradata Lance Miller, Assistant Vice President, Global Services Marketing, Teradata |
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Partner Management -
Leveraging Partners to Increase Reach into New Markets Vivek Rao, Vice President, BEA Systems |
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Partner Management - The HP OpenCall Experience Centers: Driving Innovation into Next-Generation Networks George McGregor, VP, OpenCall Services and Support, HP Software |
Not Available |
Service Operations - Implementing a Formal Business Development and Solution Development Lifecycle for Improved Performance Dan Reed, Vice President, Strategic Consulting Project Management Office, Paradigm Ross Peebles, Vice President, Strategic Consulting Operations, Paradigm |
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Service Operations - Scaling PS Operations to Sustain Support During Hypergrowth Ben Hinzman, Senior Manager, Worldwide PSO Operations, VMware |
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Service Sales - Building A Professional Services Sales Organization to Accelerate Revenue Growth Robert Vissat, Sales Director, Professional Services, Avaya |
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Service Sales - Experiencing
Turbulence in Sales? Professional Services Can Smooth the Ride and Take
your Customer Relationship to a Higher Altitude! Jagdeep Sahni, Global Practice Director, Network Appliance |
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| Keynote -
Service Productization vs. Service Content in Products Nicolas Steib, Global Head of Field Services Hubs, SAP |
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| Keynote -
Innovating the Service Development Life Cycle Madan Gadde, Sr. Director, Global Practices & Strategy, HP Software Professional Services |
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| Keynote -
Successfully Measuring the Economic Impact of Professional Services Charley Dublin, Director, Professional Services, Akamai Technologies |
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Co-Presented Partner Case Study -
Driving Multinational Services Excellence through Automation Laurie Jacobson Jones, Vice President of Global Services Operations, SupportSoft Morris Panner, CEO, OpenAir |
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Service Operations - Professional Development: "JumpStart" Your Organization, Your Business, and Your People Mark Merry, Area Vice President, Services Operations, Avaya Bo Di Muccio, Ph.D., Senior Director, Research and Advisory Services, TPSA |
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Service Sales - Understanding
Your Sales Channel Capacity: Improve Hiring Accuracy, Shorten
On-Boarding, Reduce Turnover, Make Customers Happier...and Sell More Bill Hall, Partner, Pretium Partners Scott Hudson, Vice President, Sales and Marketing, The HR Chally Group Wilson Vega, President, Connecticut Business Systems, Inc. (CBS), A Xerox Company |
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Partner Management -
Are Services Preventing Your Company from Growing? A panel discussion with TPSA Partner Management Community of Interest members Moderator - Susan McKay, Director, Strategy and Business Development, EMC Corporation, and chairperson, TPSA Partner Management COI Chris Chapman, Partner Development Manager, US Public Sector, NetApp, and co-chairperson, TPSA Partner Management COI |
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Service Delivery - Driving High Performance in PS Projects Bo Di Muccio, Ph.D., Senior Director, Research & Advisory Services, TPSA |
Not Available |
Service Engineering - Community of Interest Report Out: An update from the Service Engineering Community of Interest Co-Chairs Jean Pommier, Vice President of Methodology, ILOG Matthew Denesuk, Partner, IBM Venture Capital Group |
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Service Engineering - Changing the Paradigm – How to Establish a Service-Driven Approach in an Expert Consulting Environment Dr. Adolfo Hoffmann Linhard, Head of EMEA Consulting Service Portfolio Management, SAP Germany |
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Service Finance - Navigating 97-2 Thomas Lah, Executive Director, TPSA Terry Crawford-Smith, BMC Software Scott Kimmel, NetApp |
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| Closing Keynote -
Surviving Service Convergence Thomas Lah, Executive Director, TPSA Stephen Smith, Executive Director, SSPA |
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