spring 2008 tpsa summit
Achievements in PS: Case Studies in Applied
innovation
May 4 – 6, 2008
Hyatt Regency
Santa Clara, CA
| Sunday - May 4th | |
| 8:00am — 7:30pm | Registration Open |
| 5:00pm — 7:00pm | Welcome Reception in the Tech Expo |
| Monday - May 5th | |
| 7:30am — 5:30pm | Registration Open |
| 7:30am — 8:30am | Breakfast in the Tech Expo |
| 8:30am — 9:30am | Keynote -
The Package Paradox Thomas Lah, Executive Director, TPSA |
| 9:30am — 9:45am | Refreshment Break |
| 9:45am — 10:45am | Keynote -
Leveraging Service Centers of Excellence Jeff Bane, Vice President, XGS Center of Excellence, Xerox Corporation |
| 10:45am — 11:45am | Keynote - Next Generation Datacentre Alan Wilson, Senior Vice President, Sun Professional Services Delivery, Sun Microsystems |
| 12:15pm — 1:45pm | Lunch in the Technology Services Expo |
| Co-Presented Partner Case Study Intuit and Customer Service Technology Kristopher Nagoda, Project Manager, Intuit Rumana Habib, Lead Program Manager, Microsoft |
|
| 2:00pm — 3:30pm | Concurrent Breakout Sessions 1
Co-Presented Partner Case Study -
Adapting Services to Your Business: A Behind-the-Scenes View of Execution in Pervasive Data Integration Services
Kevin Bury, COO, QuickArrow Bill Jacaruso, Senior Director of Client Services, Pervasive
Service Delivery -
Delivering Complex Applications Profitably (2:00pm – 2:45pm)
Jorge Sanchez, Principal Consultant, Avaya Anthony Bogard, Senior Manager, Contact Management Solutions, Avaya
Service Delivery -
Improved Project Scoping and Estimating Tools: A Case Study in Improving Customer Satisfaction and Profitability (2:45pm – 3:30pm)
Rob Zuurdeeg, Manager, Knowledge Architect Team, CA
Service Engineering -
Value Assurance Services - What Are the Customer's Expectations and What Is the Revenue Risk /Opportunity for Technology Providers?
Chris Dowse, CEO, Neochange Steve Schlabs, VP Professional Services, Strategic Accounts, Salesforce.com
Service Engineering -
Services Business Intelligence: Learning to Walk as Your Business Begins to Run
Michael Begala, Vice President, WW SO Analytics, CA
Service Marketing -
Integrate Professional Services Development and Marketing into Your Sales Strategy
Jennifer Chang, Oracle Consulting - North America Strategic Programs, Oracle
Service Marketing -
The Power of Integrated Marketing Campaigns - a Teradata Case Study
Paul Barsch, Marketing Director, Teradata Lance Miller, Assistant Vice President, Global Services Marketing, Teradata
|
| 3:30pm — 3:45pm | Refreshment Break |
| 3:45pm — 5:15pm | Concurrent Breakout Sessions 2
Partner Management -
Leveraging Partners to Increase Reach into New Markets
Vivek Rao, Vice President, BEA Systems
Partner Management -
The HP OpenCall Experience Centers: Driving Innovation into Next-Generation Networks
George McGregor, VP, OpenCall Services and Support, HP Software
Service Operations -
Implementing a Formal Business Development and Solution Development Lifecycle for Improved Performance
Dan Reed, Vice President, Strategic Consulting Project Management Office, Paradigm Ross Peebles, Vice President, Strategic Consulting Operations, Paradigm
Service Operations -
Scaling PS Operations to Sustain Support During Hypergrowth
Ben Hinzman, Senior Manager, Worldwide PSO Operations, VMware
Service Sales -
Building A Professional Services Sales Organization to Accelerate Revenue Growth
Robert Vissat, Sales Director, Professional Services, Avaya
Service Sales -
Experiencing Turbulence in Sales? Professional Services Can Smooth the Ride and Take your Customer Relationship to a Higher Altitude!
Jagdeep Sahni, Global Practice Director, Network Appliance |
| 5:30pm — 7:30pm |  Cocktail Reception in the Tech Expo |
| Tuesday - May 6th | |
| 7:30am — 5:00pm | Registration Open |
| 7:30am — 8:30am | Breakfast |
| 8:30am — 9:30am | Keynote -
Service Productization vs. Service Content in Products Nicolas Steib, Global Head of Field Services Hubs, SAP |
| 9:30am — 9:45am | Refreshment Break |
| 9:45am — 10:45am | Keynote -
Innovating the Service Development Life Cycle Madan Gadde, Sr. Director, Global Practices & Strategy, HP Software Professional Services |
| 10:45am — 11:45am | Keynote -
Successfully Measuring the Economic Impact of Professional Services Charley Dublin, Director, Professional Services, Akamai Technologies |
| 11:45pm — 1:00pm | Recognition Luncheon |
| 1:00pm — 2:30pm |
Concurrent Breakout Sessions 1
Co-Presented Partner Case Study -
Driving Multinational Services Excellence through Automation
Laurie Jacobson Jones, Vice President of Global Services Operations, SupportSoft Morris Panner, CEO, OpenAir
Service Operations -
Professional Development: "JumpStart" Your Organization, Your Business, and Your People
Mark Merry, Area Vice President, Services Operations, Avaya Bo Di Muccio, Ph.D., Senior Director, Research and Advisory Services, TPSA
Service Sales -
Understanding Your Sales Channel Capacity: Improve Hiring Accuracy, Shorten On-Boarding, Reduce Turnover, Make Customers Happier...and Sell More
Bill Hall, Partner, Pretium Partners Scott Hudson, Vice President, Sales and Marketing, The HR Chally Group Wilson Vega, President, Connecticut Business Systems, Inc. (CBS), A Xerox Company |
| 2:30pm — 2:45pm | Refreshment Break |
| 2:45pm — 4:15pm | Concurrent Breakout Sessions 2
Partner Management -
Are Services Preventing Your Company from Growing?
A panel discussion with TPSA Partner Management Community of Interest members Moderator - Susan McKay, Director, Strategy and Business Development, EMC Corporation, and chairperson, TPSA Partner Management COI Chris Chapman, Partner Development Manager, US Public Sector, NetApp, and co-chairperson, TPSA Partner Management COI
Service Delivery -
Driving High Performance in PS Projects
Bo Di Muccio, Ph.D., Senior Director, Research & Advisory Services, TPSA
Service Engineering -
Community of Interest Report Out: An update from the Service Engineering Community of Interest Co-Chairs
Jean Pommier, Vice President of Methodology, ILOG Matthew Denesuk, Partner, IBM Venture Capital Group
Service Engineering -
Changing the Paradigm – How to Establish a Service-Driven Approach in an Expert Consulting Environment
Dr. Adolfo Hoffmann Linhard, Head of EMEA Consulting Service Portfolio Management, SAP Germany |
| 4:15pm — 4:30pm | Moving Break |
| 4:30pm — 5:15pm | Closing Keynote -
Surviving Service Convergence Thomas Lah, Executive Director, TPSA Stephen Smith, Executive Director, SSPA |
| 5:30pm — 7:00pm | Cocktail Reception |
| *Agenda and speakers subject to change. | |