SMB collaboration hour

The SMB Collaboration Hour allows TPSA members to have open discussions on their issues and share insights, best practices and perspectives. These sessions are recorded for later access and review.

Practices and Results—SMB-focused PS Benchmarks:

Presented by Bo Di Muccio, Senior Director, Research, TPSA
TPSA Members: Listen to Audio

Market Rate Study: Case Study FrontRange Solutions

Presented by Paul Stedman, VP Global Services, FrontRange Solutions and
Bo Di Muccio, Senior Director, Research, TPSA
TPSA Members: Listen to Audio

Professional Services in the SaaS Model:

Presented by Marc Olesen, Vice President, HP Software-as-a-Service, HP Software and
Morris Panner, CEO,OpenAir
TPSA Members: Download archived audio here

Collaborative Discussion on a Member Inquiry:

Member Inquiry from Jay Moorman, Ontario Systems
TPSA Members: Download archived audio here

10 Hottest Tips for Sustaining High Utilization

presented by Randy Mysliviec, President, RTM Consulting, LLC
TPSA Members: Download archived audio here

Obtaining Executive buy-in on resources necessary for starting/growing a PS business

January 17, 2008
TPSA Members: Download archived audio here

Key Metrics used to check the health of PS business

October 23, 2007
TPSA Members: Download archived audio here

Improving Billable Utilization

August 30, 2007
TPSA Members: Download archived audio here