Welcome to the inaugural edition of Technology Services Research Quarterly (TSRQ)—ground-breaking services research delivered straight to your fingertips. Real-world facts and best practices in the areas of technology professional services that affect your business most. TPSA Research: Helping you separate fact from fiction.

PS Market Rates:
Focus on Europe
by Bo Di Muccio, Ph.D., Senior Director, Research and Advisory Services, TPSA
In December 20007, TPSA released its Multi-Member Study on market rates in technology professional services. This special report shines a light on the European markets that were surveyed, demonstrating the unique aspects of European PS market rates and emphasizing the need to benchmark rates through a geographic lens. Members, click here for the full report. Not a member? Click here.

PS in Small and Medium Technology Companies:
Mining the TPSA Benchmark Survey
by Bo Di Muccio, Ph.D., Senior Director, Research and Advisory Services, TPSA
TPSA's core data set is a comprehensive survey covering a broad swathe of issues and functions of relevance to all embedded PS organizations. This comprehensive report shines a bright light on the small and midsize (SMB) market segment, revealing several surprising findings and yielding many important implications for today's SMBs. Members, click here for the full report. Not a member? Click here.

Economic Impact Analysis
by Charles Dublin, Senior Director of PS, Akamai Technologies and Thomas E. Lah, Executive Director, TPSA
Embedded PS organizations have always struggled with their ability to define the total positive impact they have on company fortunes. Akamai Technologies, a TPSA member company, has developed and applied a framework for assessing the PS impact on the overall organization. In sharing their story, they will help you answer the question, So why do I have this embedded PS organization anyway? Members, click here for the full report. Not a member? Click here.

The Product Provider
by Thomas E. Lah, Executive Director, TPSA
The role of PS in the overall company portfolio has been an increasingly talked-about business topic over the last 10 years. This report defines the role of PS for traditional product providers, where PS is a relatively small gear in the overall corporate economic engine and the name of the game is partner enablement. Members, click here for the full report. Not a member? Click here.