ps process overviews

 


Cost of Service AnalysisDataView: PS Pace Setters – Focus on Customer Satisfaction
Thomas Lah, Executive Director, TPSA

This document defines a recommended process for completing a comprehensive cost of services analysis designed to answer critical questions about PSO management such as list rates, realized rates, on-target earnings, and delivery mix.

Managing Legal Liability for Intellectual AssetsDataView: PS Pace Setters – Focus on Customer Satisfaction
Thomas Lah, Executive Director, TPSA

When customers purchase intellectual assets, a company should clearly define the legal liability surrounding the use of the intellectual asset by the customer. This document defines a recommended process for managing legal liability when customers pay for the use of intellectual assets.