Recommended Service Practices

 

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TPSA Members: Simply click on the Recommended Service Practices title to download a copy of the full document in .PDF format.


Economic Impact Analysis
Thomas Lah, Executive Director, TPSA

This paper takes Akamai's EIA model and documents a reasonable process that any TPSA member can follow to help answer the question: So why do I have this embedded PS organization anyway?

Cost of Service AnalysisDataView: PS Pace Setters – Focus on Customer Satisfaction
Thomas Lah, Executive Director, TPSA

This document defines a recommended process for completing a comprehensive cost of services analysis designed to answer critical questions about PSO management such as list rates, realized rates, on-target earnings, and delivery mix.

Managing Legal Liability for Intellectual AssetsDataView: PS Pace Setters – Focus on Customer Satisfaction
Thomas Lah, Executive Director, TPSA

When customers purchase intellectual assets, a company should clearly define the legal liability surrounding the use of the intellectual asset by the customer. This document defines a recommended process for managing legal liability when customers pay for the use of intellectual assets.

Five Steps to the Annual PS Forecast pdf
Thomas E. Lah, Executive Director, TPSA

This paper outlines a five-step process PS organizations can follow to help determine what revenue growth is possible for the PS organization in the upcoming year.

Project Life Cycle Gaps pdf
Thomas E. Lah, Executive Director, TPSA

This article documents common challenges faced by the PS organization during a typical project life cycle and captures some of the techniques member companies employ to minimize these execution gaps in the project life cycle.

The Professional Services Business Model pdf
Thomas E. Lah, Executive Director, TPSA

This article provides an overview of the importance of defining a financial business model for the PS organization. It also details how TPSA defines the specific line items of the PS business model for benchmarking purposes.