Press Releases
Contact:
Suzanne Hite
Publications Editor
TPSA
410-774-5322
suzanneh@tpsaonline.com
iPMO, Call Center Group, and Sigma Performance Solutions Join the Elite Expert Alliance Partner Program
SAN DIEGO, June 19, 2009 – AFSMI, SSPA, and TPSA--the three leading professional associations of the services and support industry--today announced the newest members to join the prestigious Expert Alliance Partner (EAP) program, which helps technology service organizations identify qualified solutions providers to meet their business needs. The newest businesses to join this elite program include iPMO, Call Center Group, and Sigma Performance Solutions.
Research Report by Top Service Associations Reveals Urgent Need for Increased Investment in Services Research and Innovation
San Diego, June 16, 2009 – Results from an industry survey focusing on services research and innovation, sponsored jointly by AFSMI, SSPA, TPSA, and the Service Research & Innovation Institute (SRII), demonstrate that a clear “services innovation imperative” is being confronted tepidly and tentatively, if at all, by most technology companies. The groundbreaking results of the survey are revealed in a just-released report titled The Services Innovation Gap: How Many Technology Companies Are Failing to Respond to Fundamental Challenges to Their Business Model.
AFSMI/SSPA/TPSA Vice President of Technology Research John Ragsdale Advocates Technology Services in Recent Industry Engagements
SAN DIEGO, CA – June 5, 2009 – John Ragsdale, vice president of technology research for AFSMI, SSPA, and TPSA–the three leading professional associations of the services and support industryâ€â€lent his expertise to several key recent industry events. Ragsdale served on the judge’s panel for two significant services awards and also provided commentary for recent podcast and Webcast events.
TPSA Welcomes Tektronix and Brocade as New Members
SAN DIEGO, CA – May 29, 2009 – The Technology Professional Services Association (TPSA) has welcomed Tektronix and Brocade to its growing membership community. TPSA is the largest and most influential association in technology professional services. TPSA members include leading technology professional services practitioners. Led by experienced TPS professionals and thought leaders, TPSA provides real-world guidance to address complex and pressing business challenges.
Information Builders Draws on Expertise Gained through SSPA Certification to Deliver Top-Tier Service Team
San Diego, CA – June 3, 2009 – Information Builders, a leader in enterprise business intelligence software and a long-time member of the Service and Support Professionals Association (SSPA), has been announced as a finalist for “Customer Service Department of the Year” in the American Business Awards. This is the second year Information Builders has been a finalist for this prestigious award, given to honor the achievements and positive contributions of organizations and businesspeople worldwide. Information Builders credits its certification in SSPA’s Support Staff Excellence program for its finalist position for the award.
Leading Technology Services Associations Deliver Wake-Up Call on the Future Direction of the Industry
SANTA CLARA, May 7, 2009, TECHNOLOGY SERVICES WORLD – Senior technology service executives were handed an historic challenge from J.B. Wood, president of AFSMI, SSPA, and TPSA, that current service business models—including maintenance—are at severe risk, and that new service business models and new service value propositions are urgently needed to replace them.
"Breakthroughs in Service Economics" Theme Hits Home for Attendees of Technology Services World 2009
SAN DIEGO, May 6, 2009 – Technology Services World (TSW), held May 4-6 in Silicon Valley, proved once again to be the world's leading technology services event. The conference was presented by the three leading professional associations of the services and support industry–AFSMI, SSPA, and TPSA.
"In this economy, it's a true testament to our membership communities that they came out in such high numbers to attend this event," said J.B. Wood, president and CEO of AFSMI, SSPA, and TPSA. "Seeing this type of attendance is tangible evidence that services are needed now more than ever; it validates not only our associations' value propositions, but those of our member organizations as well."
Call for Speakers Opens for Technology Services World Fall 2009, Las Vegas
SAN DIEGO, May 6, 2009 – As the curtains closed today at Technology Services World (TSW) Spring 2009, the premier conference event for services and support held May 4-6 in Silicon Valley, the Call for Speakers opened for the much-anticipated fall event–Technology Services World Fall 2009. Co-hosted by AFSMI, SSPA, and TPSA–the three leading associations of the technology services and support industry–the Technology Services World spring and fall conferences have become renowned as the preeminent sources of learning and peer networking for service and support professionals.
Jeff Howe, Author and Contributing Editor of Wired Magazine, Captivates TSW Conference Audience with Keynote on "The Power of the Crowd"
SAN DIEGO, May 6, 2009 – Technology Services World (TSW) 2009, the premier conference event for services and support held May 4-6 in Silicon Valley, closed on a high note with a compelling keynote discussion from Jeff Howe, contributing editor of Wired Magazine and author of Crowdsourcing: Why the Power of the Crowd Is Driving the Future of Business.
Technology Professional Services Executives Honored with First Annual TPSA Ambassador Awards
SAN DIEGO and SANTA CLARA, Calif., May 6, 2009 – The Technology Professional Services Association (TPSA), the largest and most influential association for technology professional services executives, today announced the winners of its first annual TPSA Ambassador Awards. Paul Hofstadler, vice president of worldwide consulting for Mentor Graphics; Jean Pommier, vice president of methodology for ILOG (an IBM company); Terry Crawford-Smith, director of global services finance and operations for BMC Software; and Susan McKay, director of technology solutions strategy and business development for EMC, were honored today during a luncheon awards ceremony at the Technology Services World (TSW) conference in Silicon Valley.
TPSA Ambassador awards were inaugurated this year to recognize outstanding contributions by these professionals through their thought leadership and high level of involvement and participation in the TPSA community.
Attendees Offered Platform to "Hear and Be Heard" at Technology Services World 2009
SAN DIEGO, May 5, 2009 – A variety of panel sessions were included on today's agenda at Technology Services World 2009 (TSW), the three-day technology services conference being held May 4-6 in Silicon Valley. Co-hosted by AFSMI, SSPA, and TPSA–the three leading professional associations of the technology services and support industry–TSW conveys late-breaking developments, industry trends, and tried-and-true solutions to today's toughest services challenges.
Attensity, Citrix Online, ISOdx, nGenera and RightNow Honored as Recognized Innovators by AFSMI, SSPA, and TPSA
SAN DIEGO and SANTA CLARA, Calif., May 5, 2009 – The Association for Services Management International (AFSMI), the Service & Support Professionals Association (SSPA) and the Technology Professional Services Association (TPSA) today announced the winners and finalists of the Spring 2009 Technology Services Recognized Innovator program at the Technology Services World conference in Silicon Valley.
Technology Services World 2009 Opens with Strong Attendance from Leading Players in Technology Service
SAN DIEGO, May 4, 2009 – Technology Services World 2009 opened in Silicon Valley today with two powerful keynote presentations outlining how service organizations can ride out the economic downturn.
Professional Development Programs Kick-Start the Learning at Technology Services World 2009
SAN DIEGO, May 4, 2009 – Two pre-conference professional development programs kicked off the learning sessions at Technology Services World (TSW) 2009 today in Silicon Valley. TSW, being held May 4-6, is the premier technology services conference of the year, co-hosted by the three leading professional associations of the services and support industry–AFSMI, SSPA, and TPSA. Service and support experts have converged for this three-day event to discover the traditional tactics for improving services efficiencies and key techniques for creating breakthrough improvements in service economics.
TPSA Welcomes Symantec Corporation as a New Member; OpenAir, Sigma Systems, Informatica, Intergraph Corp., BMC Software, and Sun Microsystems Renew Memberships
SAN DIEGO, CA, April 30, 2009 – The Technology Professional Services Association (TPSA) has welcomed Symantec Corporation to its growing membership community. And recognizing their continued strength and expanded visibility in the industry, OpenAir, Sigma Systems, Informatica, Intergraph Corp., BMC Software, and Sun Microsystems have renewed their TPSA memberships. TPSA is the largest and most influential association in technology professional services.
"Women in Services" Panel Session to Be Held at Technology Services World 2009
SAN DIEGO, April 29, 2009 – A unique women’s panel titled “Women in Services: Profiles of Success” is being held on May 5 at the Technology Services World (TSW) 2009 conference. Anticipated to be the premier services conference of the year, TSW will be held May 4-6 in Silicon Valley and is co-hosted by AFSMI, SSPA, and TSPA—the three leading professional associations of the services and support industry.
Industry’s Top Solutions Providers to Participate in Leading Global Technology Services Conference
SAN DIEGO, April 15, 2009 – The three leading professional associations of the services and support industry—AFSMI, SSPA, and TPSA—have collaborated to bring the world’s top services industry experts together under one roof. Technology Services World 2009, being held May 4-6 in Silicon Valley, is anticipated to be the premier technology services conference of the year. Service and support experts will discover the traditional tactics to improve services efficiencies, and how to create breakthrough improvements in service economics while achieving high customer satisfaction and retention.
"Services without Boundaries" Theme Hits Home for Attendees of Technology Services Europe 2009
SAN DIEGO, April 3, 2009 – The three leading professional associations of the services and support industry—AFSMI, SSPA, and TPSA—collaborated recently to bring the world's top services industry experts together under one roof.
Corporations, Academia, and Government Institutions Come Together in the Name of Services Innovation
SAN DIEGO, April 2, 2009 -Key leaders representing business, academic, and government institutions came together to present key projects currently underway that are at the cutting edge of services science and innovation. These projects were unveiled during a high-level panel session at the Technology Services Europe 2009 (TSE09) conference, jointly hosted by AFSMI, SSPA, and TPSA—the three leading professional associations of the services and support industry.
TPSA Welcomes New Members StreamServe and Tellabs; Aderant, Compugen, FrontRange Solutions, Taleo, and Juniper Networks Renew Memberships
SAN DIEGO, CA, March 31, 2009 – The Technology Professional Services Association (TPSA) has welcomed StreamServe and Tellabs to its growing membership community. And recognizing their continued strength and expanded visibility in the industry, Aderant, Compugen, FrontRange Solutions, Taleo, and Juniper Networks have renewed their TPSA memberships. TPSA is the largest and most influential association in technology professional services.
AFSMI, SSPA, and TPSA Issue Complimentary Airfare Gift Card and Hyatt Regency Santa Clara Accommodations to Conference Attendees
SAN DIEGO, March 18, 2009 – The three leading professional associations of the services and support industry—AFSMI, SSPA, and TPSA—have collaborated to bring a first-of-its kind travel offer to attendees of Technology Services World (TSW), co-hosted by the associations May 4-6 in Silicon Valley.
Professor Klaus-Peter Fähnrich to Deliver Keynote on Service Engineering at Technology Service Europe 2009
SAN DIEGO, Calif., March 10, 2009 – Professor Klaus-Peter Fähnrich, chair of Business Information Systems at the University of Leipzig in Germany, will be a headlining keynote presenter at the Technology Services Europe (TSE) Conference, being held April 1-3 in Barcelona and co-presented by AFSMI, SSPA, and TPSA--the three leading professional associations of the services and support industry. He will present “Service Engineering: What Do We Mean by It, and Do We Really Need It?”
Industry’s Top Speakers and Solutions Providers to Participate in Leading European Technology Services Conference
SAN DIEGO, March 9, 2009 – The three leading professional associations of the services and support industry—AFSMI, SSPA, and TPSA—have collaborated to bring the world’s top services industry experts together under one roof. Technology Services Europe 2009, being held April 1-3 in Barcelona, is anticipated to be Europe’s premier technology services conference of the year. This one-of-a-kind event will highlight the concept of “services without boundaries”—breaking down organizational, financial, and geographic barriers to maximize services success.
TPSA Study Reveals Landmark Results for Education Services
SAN DIEGO, CA, March 9, 2009 – The Technology Professional Services Association (TPSA) today announced the results of its Education Services Study, a member investigation administered by TPSA, with members of its sister associations, AFSMI and SSPA, invited to participate as well. The survey sets a monumental precedent, establishing operational and financial benchmarks for embedded technology education services for the first time. The record number of respondents provides a clear indication of how eager technology companies are to have access to actual industry data to help them optimize and align their customer education and training services businesses.
Leading Organizations Join the Elite Expert Alliance Partner Program
SAN DIEGO, March 2, 2009 – AFSMI, SSPA, and TPSA--the three leading professional associations of the services and support industry--today announced the newest members to join the prestigious Expert Alliance Partner program, which helps technology service organizations identify qualified solutions providers to meet their business needs. The newest businesses to join this elite program include DB Kay and Associates (www.dbkay.com), DG Associates (www.dgassociates.com), FT Works (www.ftworks.com), KCS Institute (www.kcsinstitute.com), Minerva Enterprises (www.minervae.com), StoryQuest (www.storyquest.us), and Value and Pricing Consultants (www.valueandpricing.com).
TPSA Europe Service 20 Results Follow Global Trends
SAN DIEGO, CA, February 26, 2009 – The Technology Professional Services Association (TPSA) today announced the results of its annual aggregation of the financial performance of The Europe Service 20, twenty of the most influential technology solution providers in the European marketplace.
Oracle Tops List of Leading Performers in Technology Services Industry Report
SAN DIEGO, January 28, 2009 – Fourth-quarter 2008 results of The Service 50, a quarterly aggregation of the financial performance of fifty of the most influential technology solution providers, were announced today by the Technology Professional Services Association (TPSA).
Global Tech Industry Leaders Adobe Systems, RIM and WebTrends Join the Technology Professional Services Association; EMC, NCR, QuickArrow, Software AG, Toshiba and Xerox Renew Memberships
SAN DIEGO, Dec. 15, 2008 – The Technology Professional Services Association (TPSA) today announced new and renewing members that include the world's major technology industry companies. Adobe Systems, RIM and WebTrends have joined the association, and EMC, NCR, QuickArrow, Software AG, Toshiba and Xerox have renewed their organizations' support for TPSA.
TPSA Service 50 Q3 2008 Results Surprisingly Strong
SAN DIEGO, November 15, 2008 – The Technology Professional Services Association (TPSA) today announced results of its quarterly aggregation of the financial performance of The Service 50, fifty of the most influential technology solution providers in the marketplace.
Technology Services Industry Research Shows Profitability and Business Impact of Managed Services
SAN DIEGO, December 15, 2008 – The Association for Services Management International (AFSMI), the Service and Support Professionals Association (SSPA) and the Technology Professional Services Association (TPSA) today announced the completion of a groundbreaking multi-member study on managed services done in cooperation with the. The associations' corporate members represent the industry’s most innovative and successful providers of technology services and support at the world's leading corporations.
TPSA Service 50 Q3 2008 Results Surprisingly Strong
CA and EMC Honored with First Annual Technology Professional Services Association Industry Leadership Awards
Technology Professional Services Association Teams with The Insight Group, McMann-Ransford, Neochange and RTM Consulting to Develop Enhanced PS Performance Criteria
SAN DIEGO, October 16, 2008 – The Technology Professional Services Association (TPSA) today announced a new alliance designed to accelerate the ability for technology companies to mature their professional services capabilities. The Services Excellence Alliance is an open collaboration between TPSA and four leading industry firms: The Insight Group, McMann-Ransford, Neochange, and RTM Consulting.
Leaders of the Largest Technology Services Associations to Open Key Leadership Conference
SAN DIEGO, October 16, 2008 – The Association for Services Management International (AFSMI), The Service & Support Professionals Association (SSPA), and The Technology Professional Services Association (TPSA) released preliminary research to be presented by the Associations’ leadership. The research will be showcased in the opening keynote address at the upcoming “Winning Service Strategies in a Shifting Global Economy” conference to be held in Las Vegas, October 20-22.
Expert Alliance Partners Showcased at World Wide Services Conference
SAN DIEGO, October 16, 2008 – The Association for Service Management International (AFSMI), The Service & Support Professionals Association (SSPA) and The Technology Professional Services Association (TPSA) today announced its Expert Alliance Partner Program which is designed to help technology service organizations identify qualified solutions providers to meet their business needs. The program members will be showcased at the upcoming “Winning Service Strategies in a Shifting Global Economy” conference to be held in Las Vegas October 20-22.
I2, Intergraph and HP Join TPSA; ILOG Renews Membership
SAN DIEGO, August 11, 2008 – The Technology Professional Services Association (TPSA) has announced new members i2 Technologies, Inc. (NASDAQ: ITWO); Intergraph and HP (NYSE: HPQ); and additionally announced that Ilog has renewed its membership support of the organization.
Call for Speakers Issued for Technology Services Europe Spring 2009 Conference
SAN DIEGO, Calif., August 11, 2008 — Speakers are invited to submit proposals for the second annual Technology Services Europe 2009 conference for Europe-based services executives and managers. The conference is co-sponsored by the Association for Services Management International (AFSMI), the Service & Support Professionals Association (SSPA) and the Technology Professional Services Association (TPSA). This prestigious industry event will represent the largest gathering of senior European services executives.
VMWare, CA, and Avaya to Present Winning Service Channel Partner Strategies at Worldwide Technology Services Conference
SAN DIEGO, August 5, 2008 – The Association for Services Management International (AFSMI), The Service & Support Professionals Association (SSPA), and The Technology Professional Services Association (TPSA) today announced its Service Channel and Partner Management sessions for the Winning Service Strategies in a Shifting Global Economy conference,to be held in Las Vegas, October 20-22.
80 Speakers Announced for Leading Technology Service Conference
SAN DIEGO, August 5, 2008 – The Association for Services Management International (AFSMI), The Service & Support Professionals Association (SSPA), and The Technology Professional Services Association (TPSA) today announced the full conference agenda for their Winning Service Strategies in a Shifting Global Economy Conference, October 20-24, in Las Vegas.
Over 50 Solutions Providers to Participate in Worldwide Technology Services Conference
SAN DIEGO, August 5, 2008 – The Association for Service Management International (AFSMI), The Service & Support Professionals Association (SSPA) and The Technology Professional Services Association (TPSA) today announced that it is securing the largest number of solution providers ever for its Winning Service Strategies in a Shifting Global Economy conference and Exhibition Hallto be held in Las Vegas October 20 -22.
SPA Welcomes New Member Waterstone Management, and Renewing Members Bentley Systems, Genesys Telecomm, MicroStrategy, Sun Microsystems and Supportsoft
SAN DIEGO, July 17, 2008 – The Technology Professional Services Association (TPSA) today announced that Waterstone Management has joined the association, along with five renewing members - Bentley Systems, Genesys Telecommunication Laboratories, MicroStrategy, Sun Microsystems and Supportsoft.
Dell Services Leader to Keynote Largest Service Industry Conference
SAN DIEGO, July 11, 2008 –The Association for Service Management International (AFSMI), The Service & Support Professionals Association (SSPA) and The Technology Professional Services Association (TPSA) today announced that Jan Uhrich, vice president, Dell Global Support Services, will provide one of the keynote addresses at the Winning Service Strategies in a Shifting Global Economy Conference - October 20-24 in Las Vegas.
Technology Professional Services Drive Product Success
SAN DIEGO, July 7, 2008 – The Technology Professional Services Association (TPSA) released a new framework to model the economic impact of professional services on total company revenue within product companies.
Xerox Global Services Achieves Higher Customer Satisfaction through
Innovative Global Centers of Excellence
San Diego, CA, May 4, 2008 – The Technology Professional Services Association (TPSA) Spring Summit, “Achievements in PS: Case Studies in Applied Innovation,” opened today with keynote presentations from many of the leading companies in the technology industry.
QuickArrow and Pervasive Software to Present at Technology Professional Services Association (TPSA) Spring Summit
April 28, 2008 – QuickArrow, Inc., the leader in SaaS Services Automation, today announced that COO Kevin Bury and Bill Jacaruso, Senior Director of Client Services at Pervasive Software, will be co-presenting at the TPSA Spring Summit, May 4 - 6 at the Hyatt Regency in Santa Clara. The summit will showcase innovations in technology professional services that have led to superior business performance.
Final Call for Technology Professional Services Speakers
SAN DIEGO, CA, May 28, 2008 – The Technology Professional Services Association (TPSA), the industry’s premier association dedicated to advancing the management discipline of professional services, announced a final call for speakers for the TPSA Services Leadership 2008 Summit, “Winning Service Strategies in a Shifting Global Economy.” The event is taking place October 20-22 in Las Vegas at the Mirage Hotel Resort & Casino.
Technology Professional Services Benchmark Portal Released
San Diego, 15th April 2008 – A new benchmark portal was announced by the Technology Professional Services Association (TPSA) today that features immediate access to over 80 key performance indicators that are critical to assessing the performance of professional service organizations and providing guideposts for strategies and strategic investments. The new benchmark portal is available 24/7 to TPSA member companies who provide data. In addition to dynamic, up to date metrics, the new portal provides enhanced reporting tools that allow easy import into business presentations and reports.
Leading Service Solutions Providers Gather at SSPA & TPSA
The Service & Support Professionals Association (SSPA) and the Technology Professional Services Association announced today the Technology Expo participants for the upcoming spring conferences May 2 – 4 in Santa Clara.
Global Professional Services Innovators Xerox, HP Software,
and Akamai Technologies to Deliver Keynotes at TPSA Spring Summit
SAN DIEGO, April 3, 2008 – The Technology Professional Services Association (TPSA) announced that Charley Dublin, senior director, professional services, Akamai Technologies, and Madan Gadde, senior director, Global Customer Support, HP Software, will join keynote speaker Jeffrey D. Bane, Ph.D, vice president, XGS Center of Excellence, Xerox Global Services, at the Spring 2008 TPSA Summit, “Achievements in PS: Case Studies in Applied Innovation,” May 4-6 in Santa Clara, CA.
Leading Technology Services Publication Dramatically Expands Scope and Readership
SAN DIEGO, March 19, 2008 - The Association for Services Management International (AFSMI), the Service & Support Professionals Association (SSPA), the Technology Professional Services Association (TPSA), and the Service Research & Innovation Initiative (SRII) announced that Sbusiness, the journal for services management, has been expanded to include research and information from all four associations. Sbusiness, the premier publication for the technology services industry, is published quarterly and will now be distributed to members of all four associations around the world. Sbusiness has been in publication since 2001 and was previously distributed to AFSMI members only.
Technology Professional Services Association Welcomes Embedded Computing Leader GE Fanuc and Healthcare IT Innovator TriZetto
SAN DIEGO, Mar. 11, 2008 – The Technology Professional Services Association (TPSA), the industry’s premier association dedicated to advancing the management discipline of professional services, today announced that GE Fanuc Intelligent Platforms and The TriZetto Group Inc. (NASDAQ: TZIX) have joined TPSA, and that FrontRange Solutions, OpenAir and Paradigm Geophysical have renewed their membership in the association.
Technology Professional Services Association Announces Groundbreaking Research on PS Project Performance: New Study Uncovers the Complex Drivers of PS Project Profitability
SAN DIEGO, Mar. 05, 2008 – The Technology Professional Services Association (TPSA) announced the release of an unprecedented study on project performance in technology professional services. The research establishes a comprehensive new set of benchmarks for how PS organizations are executing around project management and project metrics.
Technology Professional Services Association Releases Research on the Role of Professional Services in Today's Turbulent Business Climate
SAN DIEGO, Feb. 28, 2008 – The Technology Professional Services Association (TPSA) announced the release of three key research documents that deliver both quantitative and qualitative performance analysis of technology professional services organizations. The key findings of the reports give professional services executives an understanding of today’s shifting landscape.
Technology Professional Services Association Announces New Members Citect and Motorola; ADERANT, Deltek, QuickArrow, Software AG, Taleo and Vignette Renew Memberships
SAN DIEGO, Feb. 20, 2008 – The Technology Professional Services Association (TPSA) today announced that global software provider Citect, Inc. and industry giant Motorola, Inc. (NYSE:MOT) have joined TPSA, and that ADERANT Holdings, Inc., Deltek, Inc. (NASDAQ: PROJ), QuickArrow, Inc., Software AG, Inc., Taleo Corporation (NASDAQ: TLEO) and Vignette Corporation (NASDAQ: VIGN) have renewed their memberships in the organization for 2008.
Xerox's Jeffrey Bane to Present Services Center Case Study at 2008 Technology Professional Services Association Spring Summit
SAN DIEGO, Jan. 23, 2008 – The Technology Professional Services Association (TPSA) has announced that Jeffrey Bane, vice president of the Center of Excellence (COE) for Xerox Global Services (XGS), will present a case study and discussion forum on the management tactics required to successfully establish and manage a service center of excellence at the Spring 2008 TPSA Summit, “Achievements in PS: Case Studies in Applied Innovation,” May 4-6 in Santa Clara, Calif.
Technology Professional Services Association Signs SAP, NCR, Doubleclick, Eagle Investment Systems; Renews Xerox, Salesforce.com, Primavera, Network Appliance, EMC and Diebold
SAN DIEGO, Jan. 7, 2008 – The Technology Professional Services Association (TPSA) has announced four new corporate members and six renewing members, rounding out a year of significant growth and industry activity.
Brocade Communications Systems, Cypress Software Systems Renew and VMware Joins Membership in the Technology Professional Services Association (TPSA)
SAN DIEGO, Nov. 29, 2007 – The Technology Professional Services Association (TPSA) has announced that Brocade Communications Systems and Cypress Software Systems have renewed their corporate memberships and that VMware has become the newest corporate member of TPSA, the first and only industry association to focus exclusively on technology professional services.
Industry Leaders Gather for Idea Exchange on Issues Impacting Human Capital in Technology Professional Services Organizations
SAN DIEGO, November 14, 2007 – The Technology Professional Services Association (TPSA) Fall Summit, held last week in Boston, provided a platform for the world’s top technology professional services executives to discuss the key issues related to human capital that directly impact their organizations, companies, partners and customers.
Technology Professional Services Association Welcomes 14 New and Renewing Members
SAN DIEGO, October 9, 2007 – The Technology Professional Services Association (TPSA) today announced new members Autodesk, Dell, and Unica, as well as renewing members Accelyrs, Akamai, Alcatel-Lucent, Aprimo, ArcSight, BEA Systems, CA, Hitachi Data Systems, HP, Parametric Technology Corporation (PTC) and Toshiba America Business Solutions.
Business Objects, Cott Systems, Dyntek, Genesys Telecommunications Laboratories, IBM, IKON Office Solutions, ILOG, Intervoice, Ontario Systems, Sterling Commerce, Progress Software, SupportSoft and Teradata Affirm Support with TPSA Membership
SAN DIEGO, September 12, 2007 – The Technology Professional Services Association (TPSA) today announced new and renewing members Business Objects, Cott Systems, Dyntek, Genesys Telecommunications Laboratories, IBM, IKON Office Solutions, ILOG, Intervoice, Ontario Systems, Sterling Commerce, Progress Software, SupportSoft and Teradata.
Penta Technologies, Exstream Software North America, LLC and Systar Join TPSA
SAN DIEGO, July 9, 2007 – The Technology Professional Services Association (TPSA), the technology professional services industry’s premier organization, today announced that Penta Technologies, Inc., Exstream Software North America, LLC and Systar, Inc. have joined the association.
Sun Microsystems and Symantec Reaffirm Commitment to PS and TSPA
SAN DIEGO, July 9, 2007 – The Technology Professional Services Association (TPSA) today announced that Sun Microsystems, Inc. (NASDAQ: SUNW) and Symantec Corp. (NASDAQ: SYMC) have reaffirmed their commitment to professional services and the association.
New Compensation Study Reveals Key Professional Services Trends
SAN DIEGO, June 25, 2007 – The Technology Professional Services Association (TPSA) announced it has recently completed a multi-member study on the subject of compensation in technology professional services. Participating member companies provided thousands of data points related to compensation and compensation policies for 12 professional services positions in services delivery, services engineering, and services sales. The study yielded an unprecedented view of professional services compensation in general, and a particularly rich understanding of the drivers of variable compensation.
Planning Aligned to Organizational Goals Ensures Successful Delivery of Technology Professional Services
SAN DIEGO, May 16, 2007 – The Technology Professional Services Association (TPSA) wrapped up its two-day TPSA Summit last week in San Diego with renewed commitment from the world’s top technology professional services providers to work together to mature the complex and critical processes required to optimize a technology professional services business.
New Consortium Formed To Address Critical Gap in Services Research, Innovation and Education
LOS GATOS, Calif., March 29, 2007 – IBM and Oracle are working with the Technology Professional Services Association (TPSA), the Service & Support Professionals Association (SSPA) and 15 leading technology companies and academic researchers to help create the Service Research and Innovation (SRI) Initiative. The mission of SRI is to increase the amount of funding for service research, development and innovation in the technology industry.
Largest Technology Services Trade Associations Join Forces
FORT MYERS, FL., and SAN DIEGO, CA – March 15, 2007 -- The Association for Services Management International (AFSMI) today announced it has entered into a long-term agreement to become part of a network of associations that includes the Service & Support Professionals Association (SSPA) and the Technology Professional Services Association (TPSA). This agreement creates the industry’s first-ever alliance of services associations. While each association will remain independent, the collaboration is designed to leverage the group’s combined advocacy, thought leadership and resources, encompassing all aspects of the technology services industry in order to maximize the business value for their respective member companies.
Technology Professional Services Association and Geoffrey Moore Present Insights on If, When and How to Cross “The Service Chasm” at Wharton West
SAN DIEGO, Feb. 14, 2007 –The Technology Professional Services Association (TPSA) today announced the “TPSA Forum: The Service Chasm,” featuring best-selling author Geoffrey Moore, to be held March 20 at The Wharton School of the University of Pennsylvania’s Wharton West Campus in San Francisco.
Technology Professional Services Association Selects Fathom Consulting for Certified Partner Program
SAN DIEGO, Jan. 23, 2007 – The Technology Professional Services Association (TPSA), the technology professional services industry’s premier organization, today announced that Fathom Consulting has been added to the TPSA Certified Partner Program, which offers TPSA members the resources of service providers specializing in areas of technology professional services management such as service strategy, service marketing, service sales, and service portfolio development.
TPSA Summit Heralded for Helping Executives Achieve Total Alignment
SAN DIEGO, Dec. 20, 2006 – The Technology Professional Services Association (TPSA), the technology professional services industry’s premier organization, recently concluded its semi-annual TPSA Summit. Held in November in Washington, D.C., the fall Summit, themed “Aligning Professional Services,” presented content designed to help executives achieve total alignment between overall corporate strategy and the professional services strategy.
Neochange Named a Technology Professional Services Association Certified Partner
SAN DIEGO, Dec. 11, 2006 – The Technology Professional Services Association (TPSA), the technology professional services industry’s premier organization, today announced that Neochange has been added to the TPSA Certified Partner Program. The TPSA Certified Partner Program offers TPSA members the resources of service providers specializing in areas of technology professional services management such as service strategy, service marketing, service sales, and service portfolio development.
Allegro Associates Tapped for Technology Professional Services Association Certified Partner Program
SAN DIEGO, November 27, 2006 – The Technology Professional Services Association (TPSA), the technology professional services industry’s premier organization, today announced the selection of Allegro Associates as a TPSA Certified Partner. Under the TPSA Certified Partner Program, association members are offered the resources of service providers specializing in areas of technology professional services management such as service strategy, service marketing, service sales, and service portfolio development.
StoryQuest Awarded Certified Partner Status from Technology Professional Services Association
SAN DIEGO and CHICAGO, November 9, 2006 – The Technology Professional Services Association (TPSA), the technology professional services industry’s premier organization, announced that mobile learning solutions pioneer StoryQuest has been awarded TPSA Certified Partner status. The TPSA Certified Partner Program offers TPSA members the resources of service providers specializing in areas of technology professional services management such as service strategy, service marketing, service sales, and service portfolio development.
Technology Professional Services Association Announces Pretium Partners as a Certified Partner
SAN DIEGO and COLUMBUS, Ohio, November 7, 2006 – The Technology Professional Services Association (TPSA), the technology professional services industry’s premier organization, has selected Pretium Partners for the TPSA Certified Partner Program. The TPSA Certified Partner Program offers TPSA members the resources of service providers specializing in areas of technology professional services management such as service strategy, service marketing, service sales, and service portfolio development.
Entelligence Named a Technology Professional Services Association Certified Partner
SAN DIEGO and HOUSTON, November 6, 2006 – The Technology Professional Services Association (TPSA), the technology professional services industry’s premier organization, today announced that Entelligence has been selected as a TPSA Certified Partner. The TPSA Certified Partner Program offers TPSA members the resources of service providers specializing in areas of technology professional services management such as service strategy, service marketing, service sales, and service portfolio development.
Alexander Consulting Joins Technology Professional Services Association Certified Partner Program
SAN DIEGO, October 30, 2006 – The Technology Professional Services Association (TPSA), the technology professional services industry’s premier organization, today announced that Alexander Consulting has been selected as a TPSA Certified Partner. Recently launched, the TPSA Certified Partner Program offers TPSA members the resources of service providers specializing in areas of technology professional services management such as service strategy, service marketing, service sales, and service portfolio development.
Professional Development Courses to Debut at Technology Professional Services Association November Summit
SAN DIEGO, October 18, 2006 – The Technology Professional Services Association (TPSA), the technology professional services industry’s premier organization, today announced professional development courses that will be offered as part of the upcoming TPSA “Aligning Professional Services” Summit, November 12-14, Washington, D.C
TPSA Marks One-Year Anniversary with 60 Members, Successful Programs and Ongoing Series of Events
SAN DIEGO, October 3, 2006 – In just over a year, the Technology Professional Services Association (TPSA) has become a major industry force by mobilizing the technology professional services (PS) community and providing a platform for collaboration and exchange of information that did not previously exist in the industry.
Technology Professional Services Association Membership Surpasses 50 Leading Technology Industry Companies
SAN DIEGO, August 22, 2006 – The Technology Professional Services Association (TPSA) today announced the addition of ten new corporate members, bringing membership in the technology industry’s premier professional services (PS) organization to 51 companies spanning market segments including software, hardware, networking, security, Web services, storage, on-demand, integrators and VARs.
Technology Professional Services Association Executive Forum Provides Strategic Insight on Globalization of the Professional Services Workforce
SAN DIEGO, June 21, 2006 – The Technology Professional Services Association (TPSA) held its Executive Forum on the globalization of the professional services workforce last week at The Ohio State University Fisher College of Business.
Technology Professional Services Association Convenes Executive Forum for In-Depth Look at the Globalization of the Professional Services Workforce
Technology Professional Services Association Membership Doubles, Raising the Profile of Professional Services Within the Technology Industry
Technology Professional Services Association Inaugural Summit Proves Importance of PS in Technology Companies
SAN DIEGO , April 20, 2006 – The Technology Professional Services Association (TPSA) concluded its inaugural Summit last week in San Diego. More than 140 senior services executives from leading technology companies gathered to address the challenges of delivering technology professional services that successfully meet the business needs of customers and the financial needs of shareholders. The success of the event underscores the importance of PS in technology companies.
Geoffrey Moore to Keynote Technology Professional Services Association Inaugural Conference Featuring Senior Executives from Cisco, EMC, Lucent and Other Top Technology Companies
Feb. 28, 2006- SAN DIEGO--(BUSINESS WIRE)--Moore Joins Wall Street Analysts and Industry Executives tTo alk about the Future of Professional Services at the TPSA Summit: Fiction to Fact, April 9-11 The Technology Professional Services Association (TPSA) today announced the content of the first TPSA Summit, entitled "Fiction to Fact," April 9-11 in San Diego. Noted industry commentator and author Geoffrey Moore will deliver his most current perspectives in a keynote on "Technology Adoption 2006." Speakers also include TPSA Executive Director Thomas Lah, Dan Niles of Lehman Brothers, and senior professional services executives from CA, Cisco Systems, Convergys, EMC, Genesys Telecommunications Laboratories, GlassHouse Technologies, IKON Office Solutions, Lucent, salesforce.com and Software AG...
Borland Software, Cisco Systems, EMC, ILOG, NCR Corporation, Primavera Systems, Toshiba America Business Solutions Inc. and Xerox Join Technology Professional Services Association
SAN DIEGO Feb. 9, 2006 – The Technology Professional Services Association (TPSA) today announced eight new members have joined its prestigious group of technology companies including Borland Software (Nasdaq: BORL), Cisco Systems (Nasdaq: CSCO), EMC (NYSE: EMC), ILOG (Nasdaq: ILOG), NCR Corporation (NYSE: NCR), Primavera Systems, Toshiba America Business Solutions Inc. and Xerox (NYSE: XRX).
TPSA Launches Technology Professional Services Industry Benchmarks, Inaugural Survey to Deliver Insights on Evolving Marketplace
The Technology Professional Services Association (TPSA) today announced The TPSA Benchmark Study, the technology professional
services industry's premier resource for measuring the performance of companies in the industry on more than 80 key
financial and operational metrics.
December 8, 2005
TPSA Executive Director Thomas Lah's Latest Book Delivers Professional Services Strategies for Technology Product Vendors, Integrators and VARs
Technology Professional Services Association Creates 'The Service 50' Index
Webcast Will Discuss How Publicly Reported Financial Data from 50 Top
Technology Service Providers Will Be Aggregated and Analyzed to Provide
Insights, Metrics and Trends
October 20, 2005
Leading Technology Companies Form Technology Professional Services Association
Unprecedented collaboration will ultimately increase successful
implementation and adoption of technology by customers
September 20, 2005