TPSA Members: Simply click on the Partner Perspective title to download a copy of the full document in .PDF format.
Just-in-Time Resourcing Part 2: Managing the Resource Pool
Randy Mysliviec, CEO, RTM Consulting, LLC
Part 2 of the Just-in-Time series describes new methods, processes, infrastructure and tools required to more effectively manage your resource pool to enable Just-in-Time ResourcingSM (JITR) – getting the right person in the right place at the right time.
Just-in-Time Resourcing Part 1: Managing the Demand Forecast
Randy Mysliviec, CEO, RTM Consulting, LLC
This paper describes new methods, processes and tools required to more effectively manage demand forecasting to enable Just-in-Time Resourcing℠ (JITR) – getting the right person in the right place at the right time.
Virtual Professional Services: A New Approach to Service Delivery
Thomas Lah, Executive Director, TPSA
This paper begins by defining the key parameters of a virtual professional service organization. The paper also discusses the current drivers for virtualization. Finally, it ends with an overview of Citrix GoToAssist technology that enables a virtual delivery model.
The Services Marketing Mix ![]()
Kathy Macchi, Principal, Allegro Associates
Thomas E. Lah, Executive Director, TPSA
This article defines four marketing activities: Core content creation, Market analysis, Awareness and Demand generation. It also provides an example services marketing budget that achieves a balance between tactical content creation and strategic demand generation.
Demand Generation: A Case Study ![]()
Thomas E. Lah, Executive Director, TPSA
Kathy Macchi, Principal, Allegro Associates
This article provides a best in class example of a company that developed and deployed a systematic, continuous, and effective demand generation command for service offerings.