Press Releases
Technology Services World 2009 Opens with Strong Attendance from Leading Players in Technology Service
Technology Services World 2009 Opens with Strong Attendance from Leading Players in Technology Service
SAN DIEGO, May 4, 2009 – Technology Services World 2009 opened in Silicon Valley today with two powerful keynote presentations outlining how service organizations can ride out the economic downturn.
J.B. Wood, president and CEO of AFSMI, SSPA, and TPSA, provided a compelling opening keynote address on "Breakthroughs in Service Economics." Wood laid out a solid framework for breaking down existing barriers in services delivery and provided a roadmap that services organizations can follow for navigating today's challenging times.
William Steenburgh, senior vice president of Xerox Services, followed with his keynote presentation on "Differentiation through Systemic Innovation in Services," where he shared how Xerox Services has been introducing innovation throughout the technology adoption life cycle to create differentiation. He also provided an overview of a unique virtual B.S. degree program for services personnel at the Rochester Institute of Technology, as well as some emerging collaborations with other leading academic institutions.
Technology Services World is the primary source of learning in services and support during these economic times. More information on this event can be found at www.technologyservicesworld.com. The Technology Services World blog – http://technologyservicesworld.wordpress.com – will be up and running throughout the event.
In addition to the keynotes, two pre-conference professional development courses were held from 8 a.m. to 2 p.m. today with presenters Mark Sloan, COO of RTM Consulting, and David Kay principal of DB Kay and Associates.
Delegates were welcomed into the Technology Services Expo for an opening reception from 5-7 p.m., where they had a chance to network and talk to some of today's leading providers in technology services.
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About TPSA
The Technology Professional Services Association (TPSA) helps its member companies achieve and sustain operational excellence within their professional service businesses. TPSA is the first and only industry association to focus exclusively on technology professional services. Visit www.tpsaonline.com.
Contact:
Suzanne Hite, Publications Editor, AFSMI, SSPA, TPSA
410-774-5322
suzanneh@thesspa.com