Press Releases
Industry’s Top Solutions Providers to Participate in Leading Global Technology Services Conference
Technology service associations collaborate to deliver world-class sessions and service providers at Technology Services World 2009.
SAN DIEGO, April 15, 2009 – The three leading professional associations of the services and support industry—AFSMI, SSPA, and TPSA—have collaborated to bring the world’s top services industry experts together under one roof. Technology Services World 2009, being held May 4-6 in Silicon Valley, is anticipated to be the premier technology services conference of the year. Service and support experts will discover the traditional tactics to improve services efficiencies, and how to create breakthrough improvements in service economics while achieving high customer satisfaction and retention.
The solutions providers that will converge in the world-renowned Technology Services Expo cover a broad range of applications and services to assist you in better managing your business and providing outstanding service to your customers. The partial roster of participating providers includes Adobe, Attensity, Bomgar, Citrix Online, Clarabridge, Consona CRM, Convergys, DG Associates, Dovetail Software, Fujitsu Progression, Helpstream, Impact Learning Systems, InQuira, ISOdx, LivePerson, nGenera Customer Interaction Management, Numara Software, OpenAir, Parature, PRTM, QuickArrow, RightNow, Salesforce.com, Service 800, Sigma Performance Solutions, Service Research & Innovation Institute, Stone Cobra, Support Center University, Time Trade, and Value & Pricing Partners.
Attendees also will hear from several of these companies and their customers in three speaking venues during the event. Expo Theater Sessions are scheduled in the Technology Services Expo on Tuesday, where attendees will learn about the solutions that can truly empower their organizations in today’s economy. Currently scheduled presenting companies include Adobe, Convergys, Numara Software, and QuickArrow. The Solutions Stage will feature short presentations on several leading organizations and their offerings. The Innovative Service Technology Co-Presented Case Study breakout track will showcase key businesses in the industry and their customers. Clarabridge, InQuira, ISOdx, nGenera, OpenAir, RightNow, and Salesforce.com are currently scheduled to present with their customers.
The Technology Services World blog—http://technologyservicesworld.wordpress.com—will be up and running throughout the event, with daily reporting on key sessions and events. The TSW Web site is www.technologyservicesworld.com.
About AFSMI
The Association for Services Management International (AFSMI) is the global leader in helping service professionals and field services organizations deliver more value to their customers. www.afsmi.com.
About SSPA
The Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. www.thesspa.com.
About TPSA
The Technology Professional Services Association (TPSA) is the only organization for executives who create, deliver, manage, measure, and optimize technology services in the world’s leading corporations. www.tpsaonline.com.
Contact:
Tom Rich, Senior Vice President, Member and Partner Programs, AFSMI, SSPA, TPSA
978-466-5063
trich@tpsaonline.com
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