Press Releases
Contact:
Diane Brundage, SVP Marketing
TPSA
(408) 354-7136
dbrundage@tpsaonline.com
Global Professional Services Innovators Xerox, HP Software,
and Akamai Technologies to Deliver Keynotes at TPSA Spring Summit
Senior Executives from Leading Technology Service Providers Address Service Development, Innovation, Excellence, and Economic Impact
SAN DIEGO, April 3, 2008 – The Technology Professional Services Association (TPSA) announced that Charley Dublin, senior director, professional services, Akamai Technologies, and Madan Gadde, senior director, Global Customer Support, HP Software, will join keynote speaker Jeffrey D. Bane, Ph.D, vice president, XGS Center of Excellence, Xerox Global Services, at the Spring 2008 TPSA Summit, “Achievements in PS: Case Studies in Applied Innovation,” May 4-6 in Santa Clara, CA.
“For the Spring 2008 TPSA Summit, we are defining service innovation as the embodiment, combination, and synthesis of knowledge that accelerates the creation and delivery of original, relevant, and valued services,” says Thomas Lah, executive director of TPSA. In his opening keynote, “The Service Innovation Heat Map,” Lah will provide a practical assessment of the sources for this service innovation in the next three to five years
Acknowledging that “methods for valuing professional services (PS) organizations at product and managed services companies are not well documented or agreed upon in the industry,” Dublin will share groundbreaking work that Akamai Technologies has done within the past year on this topic. “Successfully Measuring the Economic Impact of Professional Services” will provide an exploration of best practices related to fundamental PS business dynamics, economic impact assessment models, and successful valuation methods.
Speaking on “Innovating the Service Development Life Cycle,” Gadde will share the results of the new HP Software professional services strategy for packaged offerings that embodies a variety of innovative approaches integrating groups across services, products, research and development, and sales.
Bane’s address on “Leveraging Service Centers of Excellence” is based on a case study on the management tactics required to successfully establish and manage a service center of excellence. Using Xerox’s experiences as a backdrop, Bane will describe how service centers of excellence can be used to improve time-to-revenue and reduce time-to-profitability for complex professional service engagements.
About TPSA
The Technology Professional Services Association (TPSA) is the only organization for executives who create, deliver, manage, measure, and optimize technology services in the world’s leading corporations. TPSA provides research, advisory services, industry insights, and collaboration platforms that help its members better manage the delivery of technology professional services. Visit www.tpsaonline.com.
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