Services Metrics Database


   A
Account Expansion
Active Engagements
Advertising Costs
Alliances/Partnering Costs
Attach Rates
Average Deal Size

B
Backlog
Backlog Converted
Bid & Proposal Cost
Bill Rate
Bookings

C
Cash Flow
Channel Mix
Consultant & Media Relations Costs
Cost/Employee
Cost of Services Delivered
Cost of Services Sold
Customer Value

D
Days Warranty / Rework
Delivery Labor Costs
Delivery Overhead Costs
Delivery Tools
Direct / Indirect Ratio


F
Field Costs
Field Gross Margin

G
General & Administrative Expenses (G&A)
Gross Margin (%)

H
Hit Ratio

I
Infrastructure
IT Costs

L
Labor Multiplier
Load Costs

M
Management Costs
Manager to Employee Ratio
Market Research Costs
Marketing Costs
 
N
Net Income Before Tax (NIBT)
New Client Ratio

O
Offshore %
Operating Profit
Other Administrative Costs

P
Partner Mix
Profit per Practice
Profit per Project
Project Completion Ratio
Project Gross Margin
Project On-time delivery
Project Overruns

R
Rate Realization
Research &and Development Costs
Revenue Growth
Revenue per Head
Revenue per Practice
Revenue per Project

S
Sales Costs
Sales Personnel Categories
Sales Tools
Sales Yield
Seminars and Collateral Material Costs
Service to Product Ratio
Skills Gaps
Solution Margin
Solution Portfolio Maturity
Solution Revenue
SOW Accuracy

T
Time to Engage
Time to Implement
Time to Productivity
Total Full-Time Employees
Total Operating Expenses
Total Services Revenue
Training Costs
Training Days
Turnover Rate

U
Utilization Rate
Utilization Rate Offshore

W
Walk Ratio