data views

 


PS Market Rates: Focus on Europe
Bo Di Muccio, Ph.D., Senior Director, Research and Advisory Services, TPSA

In December of 2007, TPSA released a Multi-Member Study on the subject of market rates in technology professional services.  Participating member companies provided thousands of data points related to list and realized hourly rates for 6 PS delivery positions across 15 geographies.  This DataView shines a light on the European countries that we surveyed in the 2007 Study.  This analysis demonstrates unique aspects of PS market rates in Europe and further highlights the need to benchmark rates through a geographic lens.

PS Project Performance: TPSA Multi-Member Benchmarking Study Highlights DataView: PS Pace Setters – Focus on Customer Satisfaction
Bo Di Muccio, Ph.D., Senior Director, Research and Advisory Services, TPSA

TPSA recently conducted a Multi-Member Study on the subject of project performance in technology professional services. Participating member companies provided hundreds of data points related to several dimensions of performance metrics for 135 actual PS projects. The study yielded a truly unprecedented view of PS project performance in general and a particularly rich understanding of the drivers of project financial performance. This TPSA DataView shares some of the key highlights and findings of this study.

DataView: PS Pace Setters – Focus on Customer Satisfaction DataView: PS Pace Setters – Focus on Customer Satisfaction
Bo Di Muccio, Ph.D, Senior Director, Research and Advisory Services, TPSA

This report focuses on an area of PS that is of great interest to TPSA Members: customer satisfaction metrics. This report shows that the highest performing PS organizations also demonstrate unique behaviors in terms of customer satisfaction metrics and in particular, how these metrics are used to drive the business. The practices of these PS Pace Setters can provide meaningful lessons for almost any TPS organization desiring to improve financial performance.

PS Market Rates Benchmarking Study Highlights PS Market Rates Benchmarking Study Highlights
Bo Di Muccio, Ph.D, Senior Director, Research and Advisory Services, TPSA

TPSA recently conducted a Multi-Member Study on the subject of market rates in technology professional services.  Participating member companies provided thousands of data points related to list and realized hourly rates for 6 PS delivery positions across 15 geographies.  The study yielded an unprecedented view of PS market rates in general and a particularly rich understanding of discounting tendencies.  This TPSA DataView shares some of the key highlights and findings of this study.

Technology Services Organizational Survey Results PS Market Rates Benchmarking Study Highlights
Thomas Lah, Executive Director, TPSA

TPSA and its sister associations AFSMI and SSPA surveyed member organizations in October 2007 regarding the reporting structure for all the various service businesses that can exist within a company providing technology solutions.  This DataView summarizes the results of the survey and offers organizational structure guidance on the basis of these results.

Introducing the TPSA PS Pace Setters Sales Compensation in Technology Professional Services: Member Survey Results PDF
Bo Di Muccio, Ph.D, Senior Director, Research and Advisory Services, TPSA

The TPSA Benchmark Study offers an enormous wealth of data on every aspect and function of technology professional services. This DataView introduces a new research program that leverages the benchmark data, the PS Pace Setters. The purpose of this program is to understand the common traits, tendencies and habits of the TPS organizations that exhibit the highest financial performance. We believe this will provide extremely valuable lessons to any technology firm that wishes to optimize the financial performance of its PS organization.

Compensation in Technology Professional Services: Multi-Member Study Highlights Sales Compensation in Technology Professional Services: Member Survey Results PDF Bo Di Muccio, Ph.D, Senior Director, Research and Advisory Services, TPSA

TPSA recently conducted a Multi-Member Study on the subject of compensation in technology professional services. Participating member companies provided thousands of data points related to compensation and compensation policies for 12 PS positions. The study yielded an unprecedented view of PS compensation in general and a particularly rich understanding of the drivers of variable compensation. This TPSA DataView shares some of the key highlights and general findings of this study, the full details of which are available only to the study participants at this time.

Sales Compensation in Technology Professional Services: Member Survey Results Sales Compensation in Technology Professional Services: Member Survey Results PDF
Bo Di Muccio, Ph.D, Senior Director, Research and Advisory Services, TPSA

Based on a request initiated by our PSE Roundtable executive attendees, TPSA recently designed and conducted a survey about PS sales including common practices within the TPSA membership around who sells professional services; how quotas for products and professional services get set; and how sales quotas get retired. This article summarizes provides insight into the survey results and what the implications are for our member companies.

Benchmarking Technology Professional Services: Focus on Marketing Benchmarking Technology Professional Services: Focus on Marketing PDF
Bo Di Muccio, Ph.D, Senior Director, Research and Advisory Services, TPSA

The TPSA Benchmark Study offers an enormous wealth of data on every aspect and function of technology professional services. This DataView focuses on the items that deal with service marketing and answers key questions about the nature and role of marketing in TPS and the relationship between this function and PS performance.

PSA Usage: Member Survey Results PSA Usage: Member Survey Results PDF
Bo Di Muccio, Ph.D, Senior Director, Research and Advisory Services, TPSA

TPSA Research surveyed member organizations in March and April 2007 regarding their usage of Professional Services Automation (PSA) systems. This TPSA DataView summarizes the results of the survey and offers guidance for PS organizations on the basis of these results.